Return & Refund Policy

Our Commitment

At Ferox Gallus, we are dedicated to providing high-quality gothic-inspired men's jewelry and a smooth shopping experience. Every order is carefully inspected before shipping, and your satisfaction truly matters to us. If you experience any issue with your purchase, our support team is always here to help.

No Returns or Replacements

We do not accept product returns or offer replacements.

All sales are final. Once an order has been placed, items cannot be sent back and no replacement will be issued under any circumstances. Eligible issues are resolved exclusively through refunds as outlined in this policy.

Refund Eligibility

Customers may request a refund within 7 days of receiving their jewelry if any of the following applies:

  • The piece arrives visibly damaged
  • The jewelry is defective or non-functional
  • An incorrect item was delivered

Requests submitted outside the 7-day window will not be eligible for review.

Proof Requirement

To process your refund request, the following must be provided:

  • Your order number
  • Clear photos or videos that visibly show the issue with the jewelry

Requests submitted without sufficient proof may take longer to review or may not be approved. We ask for this documentation to ensure a fair and accurate assessment of every case.

Non-Refundable Situations

Refunds are not available in the following situations:

  • Change of mind after purchase
  • Incorrect size selected at checkout
  • Preference for a different style, design, or color
  • Normal wear and tear of the jewelry over time
  • Shipping delays caused by carriers or customs
  • Incorrect or incomplete shipping information provided at checkout

We kindly encourage all customers to review product details, sizing guides, and shipping information carefully before placing an order.

Order Cancellations

All orders are final once placed and cannot be canceled or modified for any reason. We encourage customers to review their order carefully before completing checkout, including item selection, size, and shipping details.

Refund Processing

Once a refund has been approved, it will be issued to the original payment method used at checkout. Please allow 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.

Delayed or Missing Orders

If your shipment appears delayed or your tracking information has not updated for an extended period, please contact our support team. We will assist you in checking the delivery status and keeping you informed throughout the process.

Support & Assistance

If you have any questions regarding our refund policy or your order, our support team is happy to assist. We are committed to clear communication and fair handling for every customer.

🖤 Ferox Gallus — forged in darkness, supported with honesty and care.