Shipping Policy

Order Processing Time

At Ferox Gallus, each order is carefully prepared to ensure you receive your jewelry in excellent condition. After your payment is confirmed, orders are processed within 2–3 business days. This time allows us to verify your order, perform quality checks, and package your item securely. Processing takes place on business days only, excluding weekends and public holidays.

Fulfillment & Shipping

To bring you unique gothic-inspired men’s jewelry at accessible prices, orders are shipped directly from our trusted suppliers. Every piece is packaged with care before being sent on its journey to you.

Estimated Delivery Time

Once your order has been dispatched, delivery usually takes 12–15 business days. Delivery times may vary slightly depending on your location, local courier services, or customs procedures. While most orders arrive within the estimated timeframe, occasional delays may occur, and we truly appreciate your patience when they do.

Shipping Charges

Shipping costs are paid by the customer and are automatically calculated based on your delivery location. The total shipping fee is clearly shown at checkout before payment, so you always know the full cost of your order in advance. There are no hidden fees.

Order Tracking

As soon as your order is shipped, you will receive a confirmation email with your tracking number and tracking link (where available). This allows you to follow your shipment’s progress at any time. Please allow 24–72 hours after dispatch for tracking updates to appear, as courier systems may take a little time to refresh.

Shipping Address Information

To ensure smooth delivery, we kindly ask customers to double-check their shipping details before placing an order. Providing accurate information helps avoid delays and ensures your jewelry reaches you without issues. If you ever notice an error, our support team is happy to assist whenever possible.

Customs & Local Regulations

Depending on your country, your order may pass through customs as part of the international delivery process. Any applicable customs duties or local taxes are determined by local authorities. While these processes are handled externally, we are always here to guide you if you have questions.

Delivery Delays

Although we partner with reliable shipping carriers, delivery times can occasionally be affected by factors such as customs processing, weather conditions, or high shipping volumes. These situations are rare, and we truly appreciate your understanding should they occur.

Support & Assistance

If you have any questions about your order, tracking updates, or delivery status, our customer support team is always happy to help. We believe clear communication and transparency are key to a positive shopping experience.

🖤 At Ferox Gallus, we value your trust and are honored to deliver jewelry forged in darkness and worn with confidence.